This is an update concerning a post I made a few weeks ago about some strange goings on in my old UB account.
I requested a security audit as several people on 2+2 suggested. To their credit, UB support was quick to respond with the results and also to answer a few follow-up questions.
It seems the $1040 was an affiliate payment, not a superuser refund. Although I hadn’t played on UB for some time prior, this is plausible because I have the same rakeback with FTP and UB, and whenever I cashed out my RB I had the option of getting a payment on either site. So most likely I accidentally had them send RB earned on FTP to my UB account; the amount of the payment is about what I was getting monthly in RB at the time.
The transaction in which the money was removed from the account was listed as an “investigation” but when I inquired as to what this meant, they told me that it was because the account was inactive. Their Terms & Conditions say that they can charge a monthly maintenance fee on inactive accounts up to the full amount in the account, so I guess technically they are within their rights to take all the money at once and would not have been required to return it to my account when I asked about it. IMO the fact that the money did not originate from a superuser refund makes this considerably less shady than I originally thought.
At this point I feel that I understand what happened with my account and that the only thing UB can be accused of in this instance is poor customer support in answering my initial questions.