I’ve always been impressed with the customer service at Poker Stars: the seed with which they respond to issues, the frequency with which they solicit and act upon player input from sites like 2+2, and their general willingness and creativity in addressing customer concerns. I don’t think their support has ever failed to address a request or issue I’ve brought to their attention, usuall within 24 hours and often with a sense of humor as well!
It’s been the same way on the road. Every year that I’ve played the WSOP, it’s been as a Stars qualifier, and I’ve also been among their players at EPT Barcelona and now the PCA. They’ve always had a great events team that’s friendly, flexible, and eager to go above and beyond to ensure that everyone has a great experience.
My flight for Nassau left early Monday morning, and on Saturday afternoon it occurred to me that I still needed to get cash from the bank. Well, I was spoiled in Boston by living just down the street from a flagship Bank of America branch that kept long hours. There were no branches open Saturday afternoon or anytime Sunday anywhere near me. Then I learned that Poker Stars would have a “bank” at the Atlantis where players could withdraw and deposit funds from their accunt. I withdrew some money last night, and it was a quick and easy process.
When I arrived last night, I had two major concerns: first was how I could meet up with some of the people I knew would be here but whom I had no way of contacting, and other was how I could get a real meal (the first I’d ahve all day) without paying an arm and a leg.
Poker Stars reception to the rescue! This was a two-hour affair with live music, open bar, and a full meal: salad, pasta, and two carving stations. This was well beyond what I was expecting from the “refreshments”{ they’d advertised.
Since I don’t play until tomorrow, I wantd to hit the beaches and pools today. However, I neglected to bring towel or sunscreen and feared highway robbery at the hands of the Atlantis if I tried to bring them here. On a lark, I opened my bag of Poker Stars SWAG and, buried amid some nice-looking shirts, was a small bottle of sunscreen.
Though not one to look a gifthorse in the mouth, I couldn’t help but think how easy it would have been for them to provide a branded beach towel as well. But then I realized there was something inside of the small cooler they’d given us, and sure enough, there was a towel, along with a frisbee and an inflatable beach ball!
Sadly, the weather is less than ideal. It’s in the low 60’s and overcast, with a strong wind. Far better than it was in Maryland, to be sure, but not ideal beach weather. Get it on it, Poker Stars!
I’ve only recently started playing at Stars and despite their shortcomings in software, their customer service is amazing. FT’s CS by comparison is an absolute JOKE. Unfortunately, when multitabling on Stars, I find it a bit challenging to keep track of who has cards and who has the button.
You are so right. Poker Stars > FT. And, it’s not even close imo.